E-Wallet Reports
Track digital wallet payments from OVO, GoPay, DANA, ShopeePay, LinkAja, and other e-wallet providers.
E-Wallet payments allow customers to pay using digital wallets like OVO, GoPay, DANA, ShopeePay, and LinkAja. This report shows all e-wallet transactions for tracking and reconciliation.
How E-Wallet Payments Work
- Customer selects e-wallet as their payment method
- They are redirected to their e-wallet app or enter their phone number
- Customer confirms payment in their app
- Payment is completed and funds are received
Benefits: Fast, convenient payments. Popular with mobile-first customers.
Accessing E-Wallet Reports
Navigate to REPORTS > Ewallet from the sidebar.
The page title shows the total number of records (e.g., "Ewallet (18)").
Understanding the Table
| Column | What it shows |
|---|---|
| Merchant Ref | Your internal order reference |
| Net Amount | Amount you receive after fees |
| Amount Charged | Amount customer paid |
| Fee | Transaction processing fee |
| Status | Current payment state |
| Partner Reference ID | E-wallet provider's reference |
Transaction Status
| Status | Meaning | What to do |
|---|---|---|
| Paid | Payment completed | Funds will be settled |
| Pending | Waiting for customer to complete | Customer should finish in their app |
| Expired | Payment window closed | Customer needs to retry |
| Failed | Payment could not complete | Check with customer |
| Cancelled | Customer cancelled payment | Customer can retry if needed |
Supported E-Wallet Providers
Doitpay supports major Indonesian e-wallets:
- OVO
- GoPay
- DANA
- ShopeePay
- LinkAja
The specific providers available depend on your account configuration.
Exporting Data
Click the CSV button to download e-wallet transactions for your records.
Common Questions
Q: How do I know which e-wallet the customer used?
The Partner Reference ID format often indicates the provider. For detailed provider information, check the transaction details or export to CSV.
Q: Why is an e-wallet payment stuck on Pending?
The customer may have started but not completed the payment in their app. Common reasons:
- Customer closed the app before confirming
- Insufficient balance in customer's wallet
- Network issues during payment
Q: Can I refund an e-wallet payment?
Contact your account manager about refund processing.