Virtual Account Reports
Monitor and reconcile Virtual Account (VA) bank transfer payments with automatic matching.
Virtual Account (VA) is a payment method where customers pay by transferring to a unique account number generated for each transaction. This report shows all VA transactions for monitoring and reconciliation.
How Virtual Account Works
- Customer initiates payment on your platform
- A unique VA number is generated for that transaction
- Customer transfers money to the VA from their bank
- Payment is automatically matched and confirmed
- You receive the funds (less fees) in your Doitpay account
Benefits: No manual verification needed. Payments are automatically matched to orders.
Accessing Virtual Account Reports
Navigate to REPORTS > Virtual Account from the sidebar.
The page title shows the total number of records (e.g., "Virtual Account(168)").
Understanding the Table
| Column | What it shows |
|---|---|
| Merchant Ref | Your internal order/invoice reference |
| Virtual Account Number | The VA number customer paid to (e.g., 888999...) |
| Net Amount | Amount you receive after fees |
| Amount Charged | Amount customer paid |
| Fee | Transaction processing fee (e.g., Rp 10,000) |
| Status | Current payment state |
| Partner Reference ID | Reference for cross-checking |
Transaction Status
| Status | Meaning | Customer action |
|---|---|---|
| Paid | Payment received and confirmed | None needed |
| Pending | Waiting for payment | Customer should transfer |
| Expired | VA expired without payment | Customer needs new VA |
| Failed | Transaction could not complete | Check error, may need retry |
Exporting Data
Click the CSV button to download your VA transactions. Use this for:
- Reconciliation with your order system
- Accounting and bookkeeping
- Analyzing payment patterns
Common Questions
Q: How long is a VA number valid?
VA expiration depends on your configuration, typically 24 hours to 7 days. Check with your account manager for your specific settings.
Q: A customer says they paid but status is still Pending. What should I do?
- Ask customer for their transfer receipt
- Verify they used the correct VA number
- Verify the exact amount was transferred
- Allow time for bank processing (especially for inter-bank transfers)
- Contact support with the Merchant Ref if still unresolved
Q: Can a customer pay a partial amount?
VA typically requires exact amount matching. Partial payments may not be recognized automatically.
Q: What banks can customers use?
Customers can transfer from any bank in Indonesia to the VA number. Inter-bank transfers are supported.