Credit Card Reports
View card-based transaction reports including credit cards, debit cards, and prepaid cards via Visa, Mastercard, and other networks.
Credit Card payments allow customers to pay using Visa, Mastercard, and other supported card networks. This report shows all card-based transactions including credit cards, debit cards, and prepaid cards.
How Credit Card Payments Work
- Customer enters their card details on the payment page
- Card is verified with the issuing bank
- Payment is authorized and captured
- Funds are settled to your account (typically longer than other methods)
Benefits: Widely accepted, supports international cards, familiar to customers.
Accessing Credit Card Reports
Navigate to REPORTS > Credit Card from the sidebar.
The page title shows the total number of records (e.g., "Credit Card(59)").
Understanding the Table
| Column | What it shows |
|---|---|
| Merchant Ref | Your internal order reference |
| Business Name | Business that processed the transaction |
| Amount Charged | Amount customer paid |
| Fee | Transaction processing fee |
| Status | Current payment state |
| Reference ID | Doitpay's internal reference |
Transaction Status
| Status | Meaning | What to do |
|---|---|---|
| Paid | Payment captured successfully | Funds will be settled |
| Active | Authorization is active, payment in progress | Wait for capture |
| Expired | Authorization expired before capture | Customer needs to retry |
| Failed | Payment declined or could not complete | Customer should try another card |
| Refunded | Payment has been refunded | Verify refund was intended |
Note
An Active status means the card has been authorized but the payment has not been fully captured yet. This is part of the normal card processing flow.
Exporting Data
Click the CSV button to download credit card transaction data.
Common Questions
Q: Why was a credit card payment declined?
Common reasons include:
- Insufficient credit limit
- Card expired
- Incorrect card details
- Bank declined for security reasons
- Card not enabled for online payments
Q: How long does credit card settlement take?
Credit card settlements typically take longer than other payment methods (often T+2 to T+7). Check your agreement for specific timing.
Q: Can I refund a credit card payment?
Yes, credit card refunds are possible. Contact your account manager to process a refund.
Q: Are card numbers stored?
For security, full card numbers are never displayed. Only masked numbers (e.g., ****1234) may be shown.